Refund Policy
Askwho Casts Pro · Last updated
Failed episodes refund themselves
If a generation fails, its credits are returned to your balance automatically — you never pay for audio that didn't arrive. If an episode arrives faulty (garbled audio, missing sections), email us and we'll refund the credits and look into it.
Cancelling a subscription
Cancel any time from Plan & credits — choose "Cancel plan", or open "Invoices and billing". Your plan runs to the end of the period you've paid for, and no further charges are made. Credits you already hold stay usable until they expire (three months after they were granted, as long as a subscription is active).
Cooling-off (first 14 days)
If you're a consumer in the UK or EU, you can change your mind within 14 days of first subscribing. Email us within that window: if you haven't spent any credits we'll refund in full; if you have, we'll refund the unused portion proportionately.
Askwho Casts the Classics
If you haven't played a book past its sample or downloaded it, email hello@askwhocasts.com within 14 days of buying and we'll refund it in full. Once you've started listening or downloaded it, the purchase is final, as you agreed when buying, but if anything is wrong with the audio or the file, email us and we'll put it right.
The shop: jumpers
Changed your mind? Email hello@askwhocasts.com within 14 days of your jumper arriving, with your order number, then post it back to the address in the terms. Return it unworn and unwashed; you pay the return postage, and we refund the price and the original delivery within 14 days of receiving it. If it arrives damaged, faulty or not as ordered, email us a photo within 30 days and we'll replace it or refund you, with nothing to send back. The details are in the terms.
Billing mistakes
Duplicate charges, a renewal you didn't expect, anything that looks wrong on your statement — email hello@askwhocasts.com and we'll put it right. It helps to include the Stripe receipt number from your confirmation email.