Privacy Policy

Askwho Casts Pro · Last updated 17 October 2026

This policy explains what Askwho Casts Pro uses to turn your chosen articles and documents into private audio, keep your account working, and support your episodes. We do not sell your personal data.

Who we are and how to contact us

Askwho Casts Pro is operated from the United Kingdom. For privacy questions or a copy of your data, email hello@askwhocasts.com. You can delete your account yourself in Settings, or ask us to by email. This policy covers the Pro web app and its connected browser extension, and orders from the shop (below).

Information we receive

• Your account and sign-in: your email address, account identifiers and sign-in records. If you choose Google, its sign-in response can also include your name and profile image. Authentication records can include provider tokens, session expiry, IP address and browser information. We do not ask you to create a password for Pro.
• Articles and episodes: links you submit, page titles and authors, extracted text and relevant page markup, text you enter in the Script view, images and code used for descriptions, generated audio and episode artwork. We also keep the speaking parts, voice choices, source previews and production records needed to make and check an episode.
• Books and documents you upload: the file, the text and chapters read from it, your edits to its chapters, the characters found in it and the voices chosen for them, and the audiobook made from it.
• Your library and preferences: your episode list, private feed address, playback preferences, production settings and connected-browser records. If you report a problem, we receive the episode, playback time, category and any note you submit.
• Billing and usage: subscription status, credit grants and spending, purchases, Stripe reference IDs and referral information. Stripe handles your payment details; we do not receive or store your full card number.
• How you found us: if you arrive through a link with campaign tags (for example from one of our ads), we note those tags, the name of the site that referred you and the page you arrived on, and keep them with your account so we can tell which campaigns work. For an ad link we record only which kind of ad link it was, never its advertising click identifier.
• Service and security records: requests, errors, generation progress, IP or network information and checks used to prevent automated sign-in, abuse and excessive requests. Some of these records are created even when you preview an article without an account.

Information comes from you, your chosen sign-in and payment services, the websites you submit, and the operation of the app. Submitted articles can contain information about authors, quoted people and other third parties. Only submit material you want the service and its providers to process.

Why we use this information

• To sign you in, recover access and send service emails such as sign-in links and codes.
• To read the article you choose, show its source preview and price, assign voices, produce audio and deliver it through your private feed.
• To manage subscriptions, credits, refunds and referrals, and maintain payment records.
• To investigate reports, check production quality, retry interrupted recordings and keep the service secure.
• To understand which campaigns and websites bring people to the service, and how quickly its pages load.

An account email is needed to use your private library. The service needs the article or text you select to prepare and produce it. You can preview public articles without creating an account, and choosing a podcast app or connecting the extension is optional.

When the extension sends a page

Opening the connected extension on a page sends a copy to our server to prepare its price, before you choose to generate audio. The copy contains the page address, title, text and markup. Executable scripts, styles and form fields are removed, but the remaining markup can contain more than the article itself.

It can include subscriber-only or otherwise private content already visible in your browser. The extension does not send your other sites' cookies or browsing history, and it does not monitor or automatically capture your browsing. Only open it on a page you want us to process. A capture or recording request you start can finish after the popup closes; reopening the same page can reuse a recent quote or check the recording's progress.

A connected browser keeps a scoped access token in extension storage, along with recent page addresses, quote titles and prices, your image-description choices and recording progress. It does not keep captured page HTML there. These records let it resume when reopened and avoid repeating an unresolved recording request. Older completed previews are cleared as you use the extension; unresolved recording records remain until resolved or extension data is cleared. You can disconnect the browser in the app. Read the extension privacy details for the capture and connection controls.

Service providers and recipients

• Cloudflare: hosts the app, database, source and audio storage, and delivers the service and sign-in emails. Its Turnstile service handles security challenges. Cloudflare Workers AI also processes generated audio for automated transcription checks. Cloudflare Web Analytics counts visits to the app without cookies: it receives the page address, the referring site, browser and device type, and page-load timing, and does not track you across other sites.
• OpenAI and Anthropic: receive the text of the articles, scripts and documents you convert, to work out who is speaking and how numbers, dates and abbreviations should be read. They also receive article bylines to help choose a narrator and, if image or code descriptions are enabled, the relevant images, code and supporting article context to write those descriptions. Turning descriptions off stops images and code being sent; it does not stop the text being sent. Neither OpenAI nor Anthropic uses data sent through its API to train its models.
• Fish Audio: produces the speech for your episodes. It receives the text and voice selections needed to produce speech. Fish's terms allow it to use content submitted to its service to improve its models. That includes text from pages you send with the extension and from books and documents you upload.
• Stripe: handles checkout, subscriptions, billing management and payment processing.
• Google: handles authentication if you choose Google sign-in.
• Printful: knits and posts orders from the shop. It receives the name, delivery address, phone number and email on the order, and what was ordered, and passes the address and phone number to the carrier that delivers it.

Orders from the shop. When you buy a jumper we receive, from Stripe's checkout, your name, email address, phone number and delivery address, and what you ordered; no account is created. We use them to make and deliver the order, to email you its confirmation and tracking, and to answer questions about it. Your bag is kept in your browser's local storage until you check out or empty it. We keep order records for six years, as tax and accounting law requires.

The service operator can inspect submitted source and production records to investigate an episode problem. Connecting a private feed to a podcast app gives that app the feed address and the episode information and audio it requests. Its own privacy policy applies to its use of that information.

Your private feed address works like a password: anyone who has it can listen. Keep it private and use the app's replacement-address control if it has been shared unintentionally.

Cookies and browser storage

We use cookies and sign-in records to keep you authenticated and complete security checks. The app also uses local browser storage to remember an article link between the landing page and sign-in, playback position and speed, a selected plan, a referral code, and how you found us (see above) until you sign in.

Article-link drafts are valid for up to 24 hours and are cleared when an episode starts. How you found us is kept in the browser for up to 30 days and cleared once it is saved with your account. Playback positions are used for up to 90 days and older entries are discarded when positions are saved. Other local preferences remain until replaced or cleared in your browser. Production settings are also saved to your account. The extension keeps its connection token in its own local storage.

Clearing browser data removes these local choices and may sign you out; it does not delete your account or server-side library. We do not use advertising cookies or cross-site advertising trackers in the Pro app.

What we keep and how to delete your account

• Unused source previews: routine cleanup removes unpurchased source snapshots and unbought page captures after seven days. A preview can expire for use before its stored copy is removed.
• Produced episodes: the source, audio, speaking parts and production records are retained with the episode so it can keep playing and we can support or retry it. Cancelling a subscription does not delete your library or private feed.
• Uploaded books and documents: the file you upload is deleted 30 days after it's read if you make nothing from it, or 30 days after its audiobook is finished. The text, chapters, cast and audiobook stay with your account until you remove the upload or delete your account; removing an upload deletes all of it. Nothing made from your upload is shared with anyone else.
• Interrupted production: temporary working files from failed or abandoned recordings are eligible for cleanup after two weeks; files still needed by an active recording or retry are kept.
• Account, billing and support records: we keep these while your account exists and as needed to provide support and maintain payment records.

Remove from feed hides an episode from your library; it is not a request to erase its stored source or audio. To delete your account, choose Delete my account in Settings and enter the code we email you, or email hello@askwhocasts.com from your account address. You are signed out at once and your subscription ends without renewing. Within 7 days we remove your library, feed, scripts, uploads, credits and the rest of your personal data; copies in our backups roll off within a further 30 days. An episode another listener also has in their library stays with them. To delete particular content without closing your account, email us.

After deletion we keep the payment and credit records that tax and accounting law requires, and the campaign and referral counts described above, each with your email address replaced by a reference that doesn't identify you. We also keep a keyed one-way hash of your email address, which can't be turned back into the address and stops the free first article and other one-time offers being claimed twice. Stripe keeps its own payment records under its privacy policy.

Your rights and complaints

Under UK data protection law, you can ask for access to your personal data, correction, deletion or restriction of its use, and a portable copy where that right applies. Some rights depend on why information is being used and can have legal exceptions. Contact hello@askwhocasts.com to make a request.

Your right to object: you can object where processing is based on legitimate interests. Tell us which use of your information you object to so we can consider your request.

You can also complain to the UK's Information Commissioner's Office. See how to make a complaint to the ICO.